The transaction includes more than 170 patents and patent applications. This is a further step in a co-development partnership formed by Avaya and Spoken in 2017 to provide CCaaS solutions to Avaya's business process outsourcing customers.
"With this acquisition, Avaya's vast global contact center customer base will have a clear migration path to the cloud," said Jim Chirico, Avaya's president and CEO. "Customers can retain all the functionality of their existing on-premises technology and seamlessly migrate that functionality to realize all the benefits of the cloud.".
Spoken's native multi-tenant architecture integrates with Avaya Aura and Elite technologies. As a result, it also provides a robust architecture for Avaya's Unified Communications as a Service offerings.
Customers will also have access to Spoken's specialized, high-quality software applications and services, as well as its IntelligentWire contact center automation solutions. IntelligentWire uses artificial intelligence and deep learning technologies in live voice conversations to reduce post-call work, generate smarter responses, and gain deeper insights into customer sentiment and experience.

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