The project was launched as part of the modernization of the city's telecommunications infrastructure. In addition to providing high-speed broadband connectivity for residents and businesses, digital solutions will be introduced to support education, healthcare, tourism, and public spaces, among other areas.
ISPM was invited to participate in the project by providing solutions to manage the quality of services used in the city. ISPM will provide technical support and maintenance for over 400 remote solutions used in the health and education sectors. In addition, ISPM will be responsible for service level management across a wide range of services through its NetVision IoT platform, which will consolidate Service Assurance for various digital services into a single portal.
The project encompasses a wide range of applications. For example, smart street lighting is being introduced to the city. Automatic street lighting and intelligent intensity control mean that electricity waste is reduced to almost zero.
Another example of smart technology application is the introduction of smart parking solutions, which provide real-time information on parking space availability, offering greater convenience to residents, businesses, and tourists, as well as improved fuel economy for all drivers.
The NetVision solution will also provide problem management processes for service and resource issues. Problem identification can be reactive, in response to end-user reports, or proactive, based on real-time data, enabling automated root cause analysis and advance notification of potential problems.
ISPM has deployed a dedicated technical team at Águas de São Pedro to provide all necessary technical support and maintenance and will also utilize its remote service team for advanced problem management and resolution.
