Wildix, a developer of Unified Communications and VoIP PBX solutions accessible from the browser, is betting on WebRTC technology as a differentiating factor to drive business digitization and offer enriched UCaaS solutions ready to face any challenge. “Unified communications solutions have allowed many businesses to maintain their activity in an uncertain context marked by remote work and the digitization of processes”"explains Daniel Asensio, Country Manager of Wildix Spain.". “Many companies have opted for UCaaS to ensure business continuity, but some have gone further, focusing on enriching their communications to improve the customer and user experience. WebRTC offers a unique experience thanks to the integration of diverse applications and its user communication service through a web browser alone, simplifying processes at all levels.”.

WebRTC: Internal and external benefits for companies of all sizes

WebRTC technology enables direct, real-time communication between two users via audio and video simply through a web browser. This eliminates the need to download, install, or register for external applications or specific software. It promotes employee mobility, allowing them to connect with colleagues or external contacts from anywhere. It also enables customers and suppliers to communicate easily and directly.

“WebRTC-based solutions offer benefits to companies both internally and externally. Employees have a complete and simple platform for remote work that they can access from any location and device, while customers can easily communicate directly with the company,” explains Asensio. “Furthermore, WebRTC solutions help boost business by offering a direct contact platform for customers, who can chat, speak, or even connect via video conference with an operator directly from the company website.”.

Wildix WebRTC solutions tailored to business needs

As a leader in the development of unified communications solutions, Wildix considers WebRTC technology the foundation upon which to design a platform prepared for the current and future needs of businesses. The company was one of the first Unified Communications manufacturers to natively adopt the technology standard across all its solutions, offering a distinctive proposition that provides seamless integration into enterprise systems, easy accessibility and scalability, complete flexibility, and high-quality image and sound. All of this is achieved while guaranteeing maximum security and protection for users.

“Wildix solutions are designed to drive business growth at all levels within a secure environment, thanks to Wildix Secure by Design, which integrates security by its very technological definition,” explains Daniel Asensio. “Users also benefit from a solution with minimal infrastructure, minimal interference, and customization that maximizes its potential by integrating people and hardware through IoT.”.

Their suite of solutions for facilitating remote work includes their WebRTC videoconferencing software, which ensures seamless and instant communication between teams. Beyond videoconferences, calls, and chats, the Wildix Collaboration service allows for calendar management, file sharing, and the recording of contact information directly within the CRM, thus guaranteeing complete user mobility.

Simultaneously, Wildix WebRTC Kite integrates seamlessly into users' digital businesses, providing a direct communication platform for customers via the web. This allows users to instantly contact an operator without the need for external applications or plugins. The solution enables conversations via chat, voice call, or video conference, as well as screen sharing and file transfer.

“Our goal is to accelerate companies’ transition to cloud architectures and managed services, adding value to vertical markets with our customized solutions. With both employees and customers in mind, unified communications represent an opportunity for many companies, regardless of size or business focus, to develop robust and efficient strategies. WebRTC offers a vast array of solutions, enabling them to develop the functionalities they need to secure their future.” concludes Daniel Asensio from Wildix.