This collaboration represents a significant milestone for Crayon, as it strengthens its global distribution network and facilitates access to high-impact software solutions. Furthermore, this agreement presents a major opportunity to boost Crayon's financial performance.
“This is a landmark agreement for Crayon and a natural evolution of our mission to deliver cutting-edge technology to our partners and customers worldwide,” says Gudmundur Adalsteinsson, Director of Alliances and Sales at SoftwareOne, which recently merged with Crayon. “Customer experience is fundamental to digital transformation, and by partnering with Zendesk, we ensure that businesses, from startups to large corporations, have access to the right tools to deliver exceptional service.”
“We are thrilled to partner with Crayon to bring Zendesk’s AI-powered CX solutions to more organizations across EMEA,” said Carrie Francey, Senior Vice President of Partner Sales at Zendesk. “Together, we will help businesses connect with their customers and employees smarter and faster, fully leveraging the power of AI.”
This agreement allows Crayon to offer Zendesk's full range of service and support products, including Zendesk Support, Chat, Talk, Guide, and AI-powered automation tools, to deliver fast, personalized, and scalable customer experiences.
Crayon will provide implementation services, technical support, training, and business support for distributors and managed service providers, ensuring the integration of the Zendesk CX platform into local ecosystems quickly and efficiently.
