The report “Public Innovation: the disruptive technologies that will transform Public Administrations”, which the company has just presented, analyzes the possibilities of use and benefits of these disruptive technologies, which are already impacting current business models and the way in which public administrations will have to offer their services to society
For Minsait, innovation in public services depends on the will and motivation of government leaders, who must choose digital solutions that contribute to greater social equity and build trust through the transparency of their public policies. Therefore, making the right choices regarding government investments in disruptive technologies in the coming years is key to the future of the welfare state.
“We are in a moment of intense change in the economy and society, in which we have gone from an environment where the physical prevails to one where the digital prevails and in which public administrations must give a comprehensive response to the challenges and opportunities that arise in a context of accelerated change,” Minsait points out.
Predicting needs
In the field of big data, new algorithmic models and methods such as predictive and prescriptive analytics will allow the creation of scenarios for defining the best public policies in areas such as health, justice, education, or the fight against fraud.
Predictive analytics uses historical data to identify patterns and trends that help anticipate what might happen in the future. For example, it facilitates identifying consumption patterns to predict demand and conserve irrigation water in scarce areas, detecting potential health threats up to 24 hours in advance, calculating the likelihood of a crime occurring in specific locations, or diagnosing which companies are most likely to evade taxes.
Prescriptive analytics, on the other hand, goes a step further, predicting consequences and recommending the best course of action for any predetermined outcome. For example, combining demographic, socio-cultural, economic, and health data allows for tailoring long-term care policies and directing public aid, as well as understanding future labor market needs and creating policies to incentivize and train students in the required skills.
Better services and reduced risks
According to the study, artificial intelligence will complement the work of public employees and help provide higher value-added services and create a safer city.
Thanks to machine learning technologies, conversational platforms or chatbots allow for immediate and on-demand responses to citizens' information requests, which might otherwise require multiple interactions with government agencies. In the educational field, for example, they could help students find information about library books and materials or get answers to questions about their classes.
Likewise, automatic recognition and intelligent document reading systems allow for increased added value for public employees by freeing them from routine tasks and reducing processing times, or facilitating the analysis of complex files by suggesting pages or paragraphs of interest and detecting possible inconsistencies.
For its part, artificial vision can facilitate and expedite the maintenance of public transport or waste collection, enhance the ability of urban cameras to detect the poor condition of a road or optimize public lighting on roads with low traffic.
Finally, drones also benefit from artificial intelligence for fire prevention or mitigation, or for safer and more economical infrastructure maintenance.
Digital reality to enhance the tourist experience
Digital reality—a term encompassing augmented, virtual, and mixed reality—helps boost quality tourism by attracting visitors to physical spaces and engaging them in satisfying experiences. Examples include the reconstruction of ruined or historical sites, apps that help users discover tourist attractions in an area and improve urban mobility, and programs that incentivize local businesses and restaurants.
Furthermore, interactivity, one of the main attractions of this technology, makes it, according to Minsait experts, a powerful tool to capture the attention of students, as well as to reduce the consumption and costs of materials and eliminate risks, both in Vocational Training and in the training of administration professionals (police, firefighters...).
Digital reality also makes it easier for people with reduced mobility to overcome their physical limitations and experience unique sensations and experiences. Furthermore, it allows for the design of solutions that contribute to improving rehabilitation treatments for phobias or neurobiological disorders.
More effective fight against cybercrime
Public administrations require comprehensive security solutions that allow them to protect their digital footprint and data in a hyper-connected world where cybercrime has a global impact of approximately 1% of global GDP.
Both companies and public administrations must train their professionals through platforms that allow them to practice and experiment in controlled environments to know how to act in the face of a possible cyberattack and evaluate whether the security solutions being applied are sufficient.
On the other hand, biometrics is poised to become the most widely used identification method in the future, as it can be linked to a specific individual, is convenient since there's no need to remember passwords or certificates, and is highly resistant to fraud. Among other things, it allows for faster and more secure border control and ensures that the same person cannot receive the same public benefit more than once.
The report also alludes to the need to invest in social awareness so that users have enough information and use network-enabled devices in the safest way possible.
More transparent and secure transactions
According to the Minsait study, the use of blockchain-based technologies will optimize how public administrations interact with citizens and businesses. It offers significant benefits such as greater transparency and security in services, reduced transaction costs, and increased active participation in government decisions while guaranteeing digital identity and anonymity.
Among its applications, the digitization of information records and their administration within a secure infrastructure stands out, offering citizens the possibility of detecting unauthorized changes in their records and making them the sole owner of their data.
Other examples include the establishment of sovereign digital identity, the reduction of timeframes and costs for Property Registry operations and improved control of properties, or the revitalization of the local economy through the launch of its own virtual currency with which citizens and tourists obtain advantages for acquiring goods and services in shops and avoid duplicate charges.
