This service is fundamental to ensuring that the infrastructure directly connecting users' devices to the MasOrange network operates with maximum efficiency, quality, and reliability. Thanks to this expert management, mobile coverage and connection speed are optimized for millions of customers, guaranteeing a superior user experience in an increasingly demanding environment.
The contract renewal is a recognition of operational excellence and the trust shown in Zelenza in previous cycles. The company has achieved outstanding performance, supported by high quality standards and a remarkable average score in service management, which was key to MasOrange's decision.
Zelenza guarantees flawless operation thanks to its in-depth knowledge of the network, which translates into a key contribution to service efficiency. Its comprehensive management model, along with a strong commitment to automation, not only allows it to maintain quality standards but also drives continuous improvement. All of this positions the company as a partner that brings efficiency, innovation, and reliability to the future development of the network.
“We are very proud of the trust that MasOrange has placed in us once again,” added José Fernández, President of Zelenza. “This renewal is a great recognition of the work and dedication of our team. We look to the future with enthusiasm, committed to continuing to bring innovation and efficiency to the MasOrange network and help its customers enjoy the best possible experience.”.
With a comprehensive end-to-end model, advanced automation capabilities, and a highly specialized team, Zelenza will continue to drive efficiency and innovation in service, maximizing value for MasOrange and helping the operator consolidate its leadership in a highly competitive market.
