Gartner forecasts that companies will invest $61.5 billion in mobile devices in 2024, a 1.4% increase from 2023, according to the Gartner Market Data Book 1Q24. Gartner also forecasts that companies will purchase 155 million mobile devices, including phones and tablets, for their employees in 2024.
Digital employee experience management has traditionally focused on laptops and PCs, leaving a significant gap in the mobile realm. With millions of mobile devices in use, the lack of visibility into the employee mobile experience represents a major blind spot, especially for those in frontline roles who interact directly with customers and patients.
Aternity Mobile: Innovation in Mobile DEX.
Riverbed addresses this need with Aternity Mobile, a solution that enables IT teams to proactively identify and resolve digital experience issues on Android and iOS devices. This tool provides a comprehensive view of mobile application and device performance, allowing IT to improve employee productivity and customer satisfaction.
Key benefits of Atrity Mobile
- Comprehensive Visibility: Aternity Mobile provides a cohesive view of the employee digital experience, even when they switch devices. It collects more than 150 performance metrics across devices, applications, and networks.
- Proactivity and Resolution: IT teams can identify issues related to hardware, battery health, device configuration, and network connectivity, and proactively take corrective action.
- Broad Compatibility: Aternity Mobile is compatible with multiple device vendors, including rugged mobile devices and standalone kiosks.
- Continuous Improvement: The telemetry provided allows IT to gather feedback and deliver contextual support to employees, optimizing their performance and ensuring compliance with corporate policies.
"With Aternity Mobile, we are filling a critical gap in mobile digital experience management," commented Mike Marks, Vice President of Product Marketing, Riverbed. "Our solution not only improves employee productivity and customer service but also provides businesses with the visibility needed to ensure their mobile device investments translate into positive business outcomes."
