Arrow Support Services is a significant value proposition that integrates a fully independent team of professionals dedicated to services. It has 3 technical support centers that will offer global assistance 24/7 and 8/5, RMA (Return Material Authorization) services in NBD (Next Business Day), ND (Next Day) and 4-hour formats, in more than 160 countries and on a large part of the portfolio of solutions from manufacturers of security, networks, storage and other solutions, fully aligned with their strategies and always through the distribution channel.
Arrow Support Services offers extensive coverage for its distribution channel, with a broad level of recognized knowledge and experience, enabling clients to provide global logistics services (forward and reverse), import/export services and consulting, all audited and guaranteed by external companies, ensuring service quality. Furthermore, all Arrow services and support are managed and delivered by accredited professionals with the highest level of certifications from each of the manufacturers we work with.
“At Arrow, we remain closely committed to our manufacturers and their strategies, just as we are to our customers. That's why we focus all our efforts on developing new standards of quality and service, and as a result, Arrow Services has been launched in Spain. This new division completes the value proposition offered by Arrow in the Spanish IT market. It will further enhance our unique business model and broad range of services, complementing our already established Business Development, Arrow Education, Marketing, Financial Support, Logistics, Technical Support, and Pre-Sales services,” says Alexis Brabant, VP South EMEA at Arrow ECS.
