Today's hybrid work environments demand new solutions that enable effective communication, giving end users greater control and easy access to numerous services through intuitive interfaces. Unified Communications solutions are the best option for ensuring business continuity through digitalization, improving employee efficiency, and guaranteeing the security of the collaboration tools used. “Unified Communications and Collaboration tools guarantee savings of up to 25% in the daily communications of an organization's employees. This translates to an average of two hours per day,” says Daniel Asensio, Country Manager of Wildix Spain. “However, not all UC&C systems are the same, which is why not all of them have a real impact on productivity and efficiency. When selecting a solution, it is essential to clearly define the efficiency objective and the ease of implementation to ensure full integration into the organization's operations ,” he adds.
Key features in a Unified Communications solution
A Unified Communications platform must bring together all real-time communication tools in a single workspace: chat, calls, video calls, video conferencing, and notifications. It is essential that all of this be developed on a platform that allows users to access the system from any internet-connected device with a web browser, regardless of their location. Furthermore, it must be intuitive and easy to use, facilitating user adoption without requiring training.
“Wildix Collaboration is a browser-based tool for business communications that allows teams to work together with maximum efficiency and security thanks to its secure-by-design development. Audio and video calls can be made directly from the browser without installing any additional software. It is also fully unified, allowing all communications to be managed in a single user interface, including group chats and video conferences,” explains Daniel Asensio. “Furthermore, we understand the cultural diversity of businesses, which is why our platform is multilingual. Specifically for Spain, we have worked with our partners to ensure that Wildix Collaboration also includes Catalan and Basque,” he adds.
Language, a customer need
Communication is essential for businesses, and being able to communicate in the language commonly spoken by employees and clients is crucial. Following requests from clients in the Basque Country and Navarre, Wildix developed a Basque version of its platform, which is now also available in Catalan. This aims to facilitate the work of clients collaborating with regional public bodies, ensuring a sense of connection by offering the portal in the local language.
“It has been a pleasant surprise for us. In fact, it's something we've been requesting from our long-time manufacturer for 25 years, and Wildix has finally fulfilled that request. Having the Collaboration platform in Basque is very important for us. It opens many doors,” says Joseba Kortabarria, Director at Euskotel and a Wildix Gold Partner.
Wildix's strong presence in Catalonia has led the company to adapt its solutions to Catalan in order to help its clients and users boost their businesses. “Offering chat or call solutions in the same language the client uses facilitates negotiations, incident management, and resolving queries. That's why we listen to what the market demands and adapt our tools,” explains Daniel Asensio. “Wildix solutions are also available in the languages of the various countries where the company operates: French, Italian, German, and English.”
Security, a priority in UCaaS
Beyond its functionalities and features, security should be a determining factor when choosing a Unified Communications solution. To prevent internet communication from opening the door to threats and cyberattacks, Wildix highlights some key factors and aspects to increase the ability to prevent ransomware, attacks on vulnerabilities, and intrusions:
Encryption technology, such as Secure Real-Time Protocol (SRTP), encodes data exchanged over the internet in text chats, voice calls, video conferences, and other messages, making it unreadable to hackers.
Using strong passwords with uppercase and lowercase letters, numbers, and special characters is key to ensuring protection, as the added variation makes it harder to guess login credentials.
Two-factor authentication (2FA) is essential, requiring users to provide a second form of verification via a code sent to their phone or email after entering their password.
It's recommended to avoid virtual private networks (VPNs), a common way to secure collaboration tools, as they require additional login steps and can slow down performance.
Constant updates and improvements are vital for the cybersecurity of any system. Any secure collaboration resource should be kept up-to-date through a continuous connection to the cloud.
To be completely reliable, a secure collaboration tool must include security practices as part of its design, without relying on external plugins or users' common sense.
The present and future of Unified Communications, at Wildix's annual UC&C Summit
Today, January 17, 2023, Wildix will hold its Unified Communications & Collaboration Summit 2023 online, bringing together MSPs and Systems Integrators, while presenting the company's latest news, product updates, and where the market is headed.
