• Consolidation in North America remains a significant trend, with IHS anticipating a decline in the installed base during the forecast period. However, IHS understands that revenue growth in the North American market will be driven by the consolidation of smaller control rooms, as agencies invest in both single and multiple control room deployments, particularly for larger agencies.
• The increased data capture in control rooms will be much more significant in the public safety market, with the impact of FirstNet, NG911, social media, and CCTV integration becoming much more significant during the forecast period and driving increased control room spending.
• There is a combination of installed base trends occurring across the EMEA region, with consolidation in Western Europe leading to a decline in the installed base; however, this is offset by the increasing number of new public safety control room deployments in Eastern Europe and the Middle East and Africa (MEA).
The trend in control room services is expected to change during the forecast period, with increased uptake of service packages, particularly in emerging markets.
Social media remains one of the biggest challenges for changing emergency response procedures, and IHS anticipates new products aimed at integrating social media into control room infrastructure as an intelligence tool, and more in the long term as an information mechanism, such as the latest generation of contact-establishment procedures.
 
The findings of this research are drawn from the IHS study "Command and Control Rooms - EMEA and North America - 2014." This study is based on two analyses of the installed base of control room seating and systems for transportation, utilities, and security control rooms, as well as revenues derived from key technologies and services, forecasting changes over the next five years.

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