VIAVI launches ObserverLIVE, a subscription service that actively evaluates the end-user experience in hybrid environments to ensure users can access and utilize core business applications. ObserverLIVE virtual agents are available to validate the critical performance of enterprise applications globally, supporting the geographic needs of Fortune 1000 companies worldwide.
ObserverLIVE testing includes:
• Service Response – monitors end-user availability and response times for on-premises and SaaS applications
• Network Performance – tests based on network connection patterns, producing key performance indicators and performance baselines
• VoIP Quality – evaluates the quality and consistency of VoIP traffic in public or private calls
• Troubleshooting – deployed on end-user systems on demand to investigate and help resolve performance issues.
In addition to leveraging the Observer technology foundation, ObserverLIVE is powered by the VIAVI NITRO real-time intelligence platform, using the same virtual agent technology previously introduced for service provider networks. ObserverLIVE is the first offering in the NITRO Enterprise category of solutions for enterprise and cloud network performance management.
“The migration of applications to the cloud is forcing IT operations teams to develop their performance monitoring solutions. Our research shows that transaction-based synthetic monitoring from products like ObserverLIVE, when combined with data packet monitoring solutions, can bring organizations insights into the end-user experience regardless of where the application is hosted or where the user resides,” said Shamus McGillicuddy, Senior Analyst at Enterprise Management Associates.
“Powered by NITRO Enterprise’s real-time intelligence, ObserverLIVE enables fast and efficient management of the end-user experience anywhere, anytime, in hybrid IT environments, which is conducive to resolving the biggest disruptions in application and service troubleshooting,” said Douglas Roberts, Vice President and General Manager of the Enterprise & Cloud Business Unit at VIAVI Solutions. “As the only vendor offering both traditional and SaaS solutions for network performance monitoring and diagnostics, VIAVI excels at helping IT organizations build a flexible and scalable infrastructure to solve the problems of the future, today.”
