In this way, Vivo now has a sophisticated field service management solution, integrated into its back-end systems, providing complete visibility of its mobile workforce, including both employees and contractors. This allows the company to have an end-to-end scheduling and customer visit system. Currently, the tool supports 670 field technicians, which corresponds to Vivo's enterprise and data service.
As part of its ongoing transformation, Telefónica has launched a global initiative, driven by Telefónica Global Resources, to standardize all its field operations worldwide. The deployment of TOA Technologies' solution will enable the company to manage its thousands of field employees in a unified manner. Telefónica Chile is preparing to deploy this solution in the second half of this year, and the other Latin American countries where Telefónica operates will follow suit shortly.
This project has received widespread recognition within the sector and, among other awards, has received the first prize for "best use of cloud services in the operating environment of a telco" awarded by telecom.com.
Since its deployment, Telefónica has used the TOA solution to:
- Provide its mobile employees with the right information to
do their jobs
- Foster collaboration
- Enjoy complete visibility into all its field activities
- Optimize the routing and scheduling of field resources
- Increase operational efficiency
- Improve communication and provide personalized service to its customers
