The company has experienced double-digit growth for the past five years (+25% in 2016) and currently serves over 195 clients in 20 countries, including medium-sized and large companies. Among the companies benefiting from Diabolocom's solution are multinationals such as Carrefour, Bonduelle, Air Liquide, Smartbox, Wonderbox, Relais & Châteaux, Webhelp, and Eodom.
“The opening of our office in Spain is an important step in Diabolocom’s European expansion strategy,” says Frédéric Durand, president and founder of the company. “With our presence in Madrid, we aim to be closer to our clients in the Iberian market and bring our solution to new companies, so they can benefit from the most advanced contact center technology, improving the experience for both their customers and agents,” Durand concluded.
Since its inception in 2005, Diabolocom has developed a cloud-based contact center solution focused on managing voice interactions, email, chat, SMS, and social media to provide a truly omnichannel solution with a 360° view of customer interactions. The Diabolocom tool enables contact centers, whether in-house or outsourced, to manage customer interactions across all channels, delivering the best possible experience. The solution integrates with most leading CRM systems (Salesforce, Oracle RightNow, and Zendesk) and has connectors for complementary tools such as Workforce Management and Quality Monitoring.
The Diabolocom solution is recognized as user-friendly, ergonomic, and quick to implement. With a pay-as-you-go model, Diabolocom meets the needs of businesses in terms of flexibility and cost control. Furthermore, Diabolocom offers international support for handling assistance requests 7 days a week in English, French, and Spanish.

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