Vertiv has been offering these services to early adopters regionally for over a year, refining best practices and gaining valuable insights that have enabled the company to expand its liquid cooling service capabilities globally. This experience provides a mature and proven approach, offering data center operators worldwide expert support based on successful real-world applications.
AI workloads continue to redefine the data center landscape, driving a significant increase in rack densities, to the point that 30 kW racks are becoming the standard, and in some cases, levels of 120 kW and even higher are being reached. With all this, operators face increased thermal loads and higher power densities, leading to a surge in demand for liquid cooling solutions to maintain operational continuity.
“The proliferation of liquid-cooled AI servers requires a holistic approach to lifecycle management,” said Sean Graham, Research Director for Cloud and Data Centers at IDC. “Given the inherent complexity of these cooling ecosystems, having a robust support program is not only advisable, but a best practice to ensure both system availability and long-term operational viability.”.
Vertiv Liquid Cooling Services focuses on providing seamless integration of liquid cooling systems with IT equipment and adjacent infrastructure. This includes expert installation and commissioning, ongoing maintenance with a focus on fluid management, cleaning, and preventing air leaks in the system, which is vital for system reliability. Traditional maintenance practices are insufficient for the complexities of liquid cooling systems that support mission-critical AI applications. This offering leverages Vertiv's decades of industry experience and provides best practices in preventive and condition-based maintenance delivery to ensure efficient and reliable system performance and maximize availability.
These services include a full range of solutions designed to support high-performance, AI-driven IT environments, providing seamless integration, long-term reliability, and operational continuity. Vertiv's certified technicians and field technicians offer expert support at every stage of the process, ensuring that heat dissipation systems and fluid cooling loops operate optimally.
• Commissioning Services – Proactively identify and resolve potential issues that could arise from improper installation, preventing delays and facilitating a swift and efficient system commissioning, while verifying the quality of all connected equipment.
• Spare Parts Availability – Quick access to replacement components to facilitate rapid repairs when most needed and reduce potential downtime.
• Comprehensive Lifecycle Support – Digital and proactive system maintenance is the cornerstone of these services, ensuring long-term reliability and optimal cooling performance. Documentation of all processes supporting secondary fluid networks provides an equipment health history that informs this ongoing support.
• Complete Fluid Management Services – Maintaining optimal refrigerant quality is essential for reliable performance. Vertiv services include refrigerant sampling, laboratory testing, contamination prevention, and environmentally responsible disposal to maximize system longevity and efficiency, while enhancing the resilience of the secondary fluid network and cooling technology.
• Preventive and emergency support: Emergency response teams provide rapid support, on-site or remotely, to diagnose and resolve any issues, minimizing downtime and restoring operations quickly.
“High-performance computing and AI are critical to business innovation and competitive advantage, making the reliability and efficiency of the critical digital infrastructure that supports them more important than ever,” explained Ryan Jarvis, Vice President of Global Services at Vertiv. “As organizations continue to invest in AI-powered systems, they also require robust liquid cooling solutions to protect their investments and ensure long-term performance.”
Vertiv™ Liquid Cooling Services leverages Vertiv™’s global network, providing project services, product support, testing, and training for Vertiv’s product portfolio. Backed by more than 240 service centers, over 3,500 field technicians, and more than 190 technical response specialists, Vertiv offers expert support across multiple regions.
