Through integration with the Mediaroom platform, the Agama solution provides operators with complete visibility from the headend to the customer's home, enabling detailed insights into service quality across the distribution network. With Agama, Mediaroom operators can proactively prevent or detect issues before they affect their customers, strengthening customer loyalty and profitability. Incident management also becomes more efficient when problems can be properly triangulated – Where is the problem originating? What is its severity level? How many customers are affected?
For systematic analysis and trend identification, comparative reports can be generated for services, regions, DSLAMs, or other parts of the infrastructure. These reports can be customized, scheduled, and automatically emailed to all stakeholders. This provides the entire Operator organization with the same objective information and puts everyone on the same page, ultimately enabling rapid and profitable growth of television services with high customer satisfaction.
